Privacy Policy

Effective Date: 01/02/2025

At Skye Studio ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website skyestudio.uk, and when you order handmade items through our site.

By using our site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services (optional).

Information you provide directly includes:

• Name.

• Email address.

• Phone number (optional).

• Shipping and billing address.

• Payment information (processed securely via third-party payment processors).

• Order details and customisation requests.

Automatically collected information may include:

• IP address.

• Browser type.

• Device information.

• Pages visited and time spent on the site (via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.

• Communicate with you about your orders or inquiries.

• Improve our website and customer experience.

• Send updates, promotions, or newsletters (only if you opt in).

• Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties, including:

• Payment processors.

• Shipping carriers (e.g. Royal Mail)

• Service providers who assist with website functionality or analytics.

These third parties are only provided with the information necessary to perform their services and are required to protect your data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, keep track of your shopping cart, and gather usage data. You can control or disable cookies through your browser settings.

5. Data Security

We implement appropriate security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights & Choices

You may:

• Access or update your personal information

• Request deletion of your data (subject to legal obligations)

• Opt out of promotional emails at any time

To make a request, contact us using the ‘Contact’ page.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us using the ‘Contact’ page.